Venice Family Clinic is a leader in providing comprehensive, high-quality health care to people in need. The organization has more than 500 staff who serve 45,000 people with compassion, dignity, and respect across an area from the Santa Monica Mountains through the South Bay. We have a network of clinics, Early Head Start centers, and mobile clinics, plus an expansive street medicine program to reach people experiencing homelessness. Read more about us at venicefamilyclinic.org.

The patient service rep at the front desk:

Provides customer service oriented administrative support to patients, staff, and clinicians.
Completes patient registration, including demographics and payer/insurance information.
Schedules and coordinates new and follow up patient appointments and cancellations.
Checks in and checks out patients, ensuring a smooth flow from arrival to discharge.
Collects insurance cards, payments, and balances daily cash drawers.
Answers phones and appropriately triage calls.
Scans and uploads records to the electronic health record, sort and distribute mail and incoming faxes.
Processes tasks in the EHR system daily.
Provides additional backup administrative support as assigned.

Salary Range: $26.42 - $37.49 Hourly

Qualifications

Required:

Demonstrated work experience in front office reception in an allied healthcare setting.
Knowledge of dental/medical terminology.
Ability to multi-task and prioritize/organize workload to optimize efficiency and complete assignments on schedule.
Knowledge of policies and procedures regarding release of medical records.
Strong verbal, written and social communication skills and interpersonal skills to interact professionally and diplomatically with persons of diverse social, cultural, and economic backgrounds.
Excellent problem solving and conflict resolution skills.
Take initiative in providing excellent customer service to patients.
Ability to stay composed when confronted by difficult patients or situations and respond professionally.
Working knowledge of Microsoft Office, EHR/EDR and other computer programs.

Bilingual in English/Spanish preferred.

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About UCLA

At UCLA Health, you can help heal humankind, one patient at a time by improving health, alleviating suffering and delivering acts of kindness. As you do, you’ll achieve great things in your life and your career. We’re a world-class health organization with four hospitals consistently recognized among the nation’s very best as well as an internationally-renowned medical school, primary and specialty care clinics and much more. Within our dynamic, innovative and growing organization, you’ll find exceptional opportunities to make the most of your abilities in a supportive, empowering and inclusive environment. If you embrace our values of Integrity, Compassion, Respect, Teamwork, Excellence and Discovery we invite you to see all you can accomplish at UCLA Health.

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