SUMMARY: The Ambulatory Service Representative (ASR) welcomes patients and families on arrival to the ambulatory practice and hospital outpatient areas and performs check-in procedures in a timely, customer friendly and efficient manner in accordance with Children's Hospital guidelines. Responsible for the work related to the patient's pre-registration and in-person registration including the accurate capture and validation of demographic and insurance data, insurance information collection and coding, insurance eligibility verification, and the collection of co-payment (both provider and facility), deductible and other known self-pay amounts. Partners with providers to schedule follow up appointments for patients during the visit as needed, and coordinates appointments with other departments and facilities as needed. Responsible for the provider end-of-day claim closure reconciliation procedures including screening of the charge capture system (ICD-9/10 diagnosis code and provider charge entry), claim creation, encounter closure and registration and front end claim edits for provider billing. Provides general clerical duties to the department and utilizes multiple systems effectively to support and maximize workflow and department operations and ensure accuracy and patient confidentiality (HIPAA). Participates in department projects that result in process improvements and contributes both individually and with the team to support accomplishment of strategic initiatives for the Division.
REQUIREMENTS: This position requires a High School diploma/GED. Minimum two (2) years Clerical and/or healthcare experience required. Secretarial/clerical skills preferred. Proficient computer skills and aptitude, excellent communication/interpersonal skills as well as the ability to problem solve effectively and handle multiple priorities. Bilingual skills preferred.
POSITION DETAILS: Full-Time, 80 hours per pay period. Day shifts
Valley Children’s Healthcare – one of the largest pediatric healthcare networks in the nation – provides Central California’s only high-quality, comprehensive care exclusively for children, from before birth to young adulthood. Our independent, nonprofit network offers highly specialized medical and surgical services to treat conditions ranging from common to the most unusual and complex at our 356-bed children’s hospital as well as through partner hospitals, specialty care centers, satellite practices and primary care services. Our family-centered, pediatric services extend from a leading pediatric cancer and blood diseases center on the West Coast, and our pediatric heart center known for its expertise and pioneering treatments, to our Level IV neonatal intensive care unit (NICU), the highest level referral center between Los Angeles and the Bay Area.
Valley Children’s consistently ranks at the top of our peer group for quality patient outcomes, patient satisfaction and nursing excellence. Recognized as a Magnet® designated facility since 2004 and granted the gold-level Beacon Award for Excellence™ in critical care, Valley Chil...dren’s neonatal and pediatric intensive care units achieve some of the lowest mortality rates in the country while treating some of the sickest kids.
In affiliation with Stanford University School of Medicine, Valley Children’s Pediatric Residency and fellowship programs provide first-class training for the next generation of pediatricians and pediatric surgical and medical specialists. With more than 550 physicians and 3,400 staff, Valley Children’s partners with other providers and organizations throughout our 12-county service area to support delivering the best care to kids closer to home.