Under the supervision of the Chief Operating Officer (COO), the Front Office Trainer is responsible for developing, planning, organizing, and delivering training programs related to all scheduling/front office and related functions, including front desk/reception, patient services center, outreach & enrollment. The Front Office trainer will work closely with new and established personnel of the organization to improve overall staff and patient experience. Training programs will be determined based on organizational needs, strategic plan and compliance with local, state and federal requirements. The Front Office Trainer will work collaboratively with internal and external content experts to establish and monitor training material and job-specific competencies. This position may require collaboration with other departments, a varied work schedule as well as frequent travel between CMC sites. The Front Office Trainer reports to the COO.
AA/Bachelor’s degree preferred. Minimum completion of high school or possession of GED and at least 3 years of full-time experience as a trainer, front office receptionist team lead/supervisor, or in customer service in a healthcare setting and/or satisfactory completion of a medical receptionist or medical assistant training program.
Minimum of three years’ experience in an ambulatory care setting with significant NextGen EPM/EHR experience and/or certification.
Prior experience with set up and configuration of EPM/EHR or other clinical informatics applications will be preferred.
Adult learner/staff training experience preferred.
Knowledge of clinic workflows and billing processes in an FQHC setting preferred.
Excellent communication, customer service and presentation skills.
Knowledge of HIPPA and related privacy/confidentiality laws and regulations
Strong organizational skills with the ability to effectively multi-task
Ability to work independently, exercise initiative, sound judgment and problem solving techniques
Requires an understanding of and commitment to quality healthcare
Understands how accreditation standards, regulatory agencies, funding, and competitive environment drives change within the organization.
Valid California Driver's License, proof of insurance and personal transportation.
Additional Salary Information: Exempt
Internal Number: FOT
About Community Medical Centers, Inc
Community Medical Centers, Inc. (CMC) began in the 1960's as a volunteer effort of the San Joaquin Medical Society, the San Joaquin Local Health District and the Community Action Council. Local physicians, nurses, dentists and community activists who recognized the lack of health and social services programs formed service teams to address the needs of migrant farm workers and their families. The providers went out to the fields and worked from their cars to deliver medical care, to supply food and clothing and to link families with available services. In 1967, the San Joaquin Medical Society received state and federal funding to support the development of two small facilities, as well as mobile clinics to provide services throughout the county. From these early beginnings, CMC has grown to provide comprehensive primary and preventive care at eleven clinical sites in the counties of San Joaquin, Solano, and Yolo.