APLA Health’s mission is to achieve health care equity and promote well-being for the LGBT and other underserved communities and people living with and affected by HIV. We are a nonprofit, federally qualified health center serving more than 14,000 people annually. We provide 20 different services from 15 locations throughout Los Angeles County, including: medical, dental, and behavioral health care; PrEP counseling and management; health education and HIV prevention; and STD screening and treatment. For people living with HIV, we offer housing support; benefits counseling; home health care; and the Vance North Necessities of Life Program food pantries; among several other critically needed services. Additionally, we are leaders in advocating for policy and legislation that positively impacts the LGBT and HIV communities, provide capacity-building assistance to health departments across the country, and conduct community-based research on issues affecting the communities we serve. For more information, please visit us at aplahealth.org.

 We offer great benefits, competitive pay, and great working environment! 

We offer:

• Medical Insurance
• Dental Insurance (no cost for employee)
• Vision Insurance (no cost for employee)
• Long Term Disability
• Group Term Life and AD&D Insurance
• Employee Assistance Program
• Flexible Spending Accounts
• 10 Paid Holidays
• 3 Personal Days
• 10 Vacation Days
• 12 Sick Days
• Metro reimbursement or free parking
• Employer Matched 403b Retirement Plan

This is a great opportunity to make a difference!

POSITION SUMMARY:

Under the direction of the Clinic Director, the Clinic Manager is responsible for the coordination and supervision of non-clinical operations (in areas of Medical, Dental, and Behavioral Health) in order to provide administrative and organizational support, maximize efficiencies, and champion customer service within the clinic.                                                                                                      

CORE DUTIES & RESPONSIBILITIES:

• Plan, organize, implement, and monitor non-clinical front office Medical, Dental, and Behavioral Health operations, including but not limited to, the following areas:
  • Customer service
  • Appointment scheduling
  • Patient registration and intake processes
  • Communication between patients/clients, external agencies, or staff
  • Inventory management of general office supplies
  • Coordination of care for patients/clients accessing multiple services (e.g. Medical, Dental, Behavioral Health)
  • Patient recall for population management initiatives
• Provide direct supervision of non-clinical front office administrators and dental office coordinator
• Exhibit cultural competency with the LGBTQ population, underrepresented and underserved communities, and populations living with/at high risk of contracting HIV
• Promote a welcoming and nurturing environment for patients/clients as well as staff
• Maintain utmost professionalism in the front office to all visitors of the clinic and with partner organizations
• In conjunction with Human Resources and the Clinic Director:
  • Hire, train, and recognize qualified non-clinical front office staff fitting APLA H&W’s mission statement and performance expectations
  • Monitor, coach, and appropriately discipline under-performing staff
• Perform regular check-ins and performance evaluations with direct reports as part of ongoing training and support, and identify opportunities for staff to develop knowledge
• Review accuracy and approve completed time sheets of direct reports using Paycom
• Ensure designated staff are opening and closing the clinic during hours of operation

BILLING & FINANCE DUTIES:

• Coordinate and maintain an accurate account of all monies received and spent by clinic in conjunction with the Finance department:
  • Batch reconciliation for payments received
  • Resolve billing inquiries/discrepancies with the Billing department
  • Check requests with Accounts Payable
  • Act as Petty Cash Custodian
• Collaborate with the Billing and Enrollment department to identify action plans and develop staff training to address billing errors resulted from registration activities
• Perform regular chart audits to ensure registration and scheduling processes are completed accurately according to clinic policies and protocols

ACCESSIBILITY & PROCESS IMPROVEMENT:

In collaboration with the Quality department:

• Coordinate completion of patient satisfaction surveys and subsequent planning and implementation of process improvements as part of delivering exceptional customer service
• Ensure process of patient recall functions efficiently to capture patients in a timely manner (e.g. ED/ER or post-hospitalization follow-up, dental recall, etc)
• Improve Quality performance measures from an administrative, non-clinical perspective

• Coordinate auxiliary services to assist patients with barriers to access to healthcare (e.g. interpreter services, transportation)
• Apply knowledge and awareness of community needs to process improvement decisions.
• Collaborate with the Communications department in managing APLA H&W social media accounts making sure information is accurate, relevant, and current

SAFETY AND SECURITY:

• Ensure privacy protocols and regulations (e.g. HIPAA) are followed in order to keep staff, patients, clinic assets, and data safe and secure
• Enforce safety standards and regulations (e.g. OSHA, fire safety, ADA) and work closely with security personnel, safety teams
• Submit and follow-up on maintenance requests with the Facilities department to maintain working condition of equipment, cleanliness, and orderliness of the clinic
• Assist with emergency management and preparedness plans and tasks
• Assist with grant-funded and managed care organization facility and medical record audits

OTHER DUTIES MAY BE ASSIGNED TO MEET BUSINESS NEEDS