The Clinic Manager works under the Chief Operating Officer along with the Primary Care Physicians and practitioners to ensure quality health care services and efficient patient flow during clinic hours. The Clinic Manager provides operational and clinical oversight at the CommuniCare Health Centers, Salud Clinic. The Clinic Manager works as part of a health care team including physicians, nurse practitioners, physician assistants, Medical Assistants and other support staff to provide comprehensive health services. CommuniCare Health Centers is a Federally Qualified Health Center providing comprehensive patient-centered primary care services including medical, dental, substance abuse treatment, behavioral health and outreach services to the low income, multi-ethnic, uninsured and underinsured in the communities we serve.
Medical Insurance options: Kaiser Permanente, Sutter Health Plus Western Health Advantage
Dental (Cypress) and Vision(VSP)
Flexible Spending Plan (FSA) - pre-tax savings plan
40 hours per week, Monday – Friday at Salud Clinic. Some evenings shifts required. Travel between CommuniCare facilities required.
CommuniCare Health Centers provides an inclusive workplace that promotes and values diversity and life experience.CommuniCare encourages people of all backgrounds to apply including, but not limited to those who identify as: Black, indigenous, people of color, LGBTQIA+ persons, immigrants, refugees, women, people with disabilities, veterans, individuals of all ages and religions, as well as those who have experienced the criminal justice system.
The following reflects management’s definition of essential functions for this job, but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities to this job at any time with reasonable accommodation.
Supervise work and performance of clinic staff including reception, medical assistants and other support staff as instructed, including performance reviews and corrective action plans as needed.
Supervise Referral Specialist and other staff for referral and refill systems.
Maintain patient flow for quality health care services and efficient use of clinic staff.
Responsible for hiring staff for clinical support positions.
Oversee billing errors and ensure they are corrected in a timely manner.
Assist Chief Operating Officer with the training and ongoing supervision of medical assistants, lab assistants, and volunteer staff on health education, laboratory, and dispensary services.
Review charts, lab test results, and encounter forms for completeness and assess follow-up as needed.
Work with Lead Clinician in clinic scheduling, patient wait time, and other areas of concern to increase efficient and quality services. Provide timely updates to Chief Operating Officer regarding findings
Assist with coordination of work with Preventive Health Services Coordinator and Pediatric Immunization Coordinator for follow up on missed appointments, reminder calls, lost to care calls, high-risk referrals. Identify special programs that are needed to improve patient outcomes. Organize and participate in quality improvement activities using the PDSA model to improve systems/services.
Work with the Purchasing Supervisor by ensuring compliance of purchasing, inventory and stocking procedures. Provide training to designated staff regarding purchasing procedure guidelines.
Manage the Telederm project for Telemedicine referrals.
Perform other administrative tasks and clinical care as assigned by physicians, mid-level practitioners and Chief Operating Officer.
Assist with OSHA and licensure compliance.
Assist in the oversight of laboratory services. Work with Chief Operating Officer to oversee dispensary logs and storage to maintain quality assurance.
Coordinate facility maintenance as needed.
Work with Chief Operating Officer to oversee clinic budget, monitoring expenses and revenues.
Assist in preparing regular reports on the financial status of the clinic.
Interface with community and county agency staff as needed.
Support agency compensation philosophy; with Human Resources’ assistance and data as needed, hold effective compensation conversations with employees in a manner that demonstrates understanding and alignment with CommuniCare’s compensation philosophy.
Coordinates with the Training and Volunteer Manager to meet volunteer needs of the program. Engages volunteers and/or students/residents to meet program needs; may include duties such as interviewing, selecting, supervising, training, and managing performance. Provides direct and timely performance and behavior feedback as necessary for volunteers and/or students/residents.
Education/Experience: Nursing degree (RN or LVN) required OR Bachelor’s degree/Associate of Arts degree + 2 years related experience required.
Other Experience: Administrative and supervisory experience working in a community clinic, medical office, or hospital setting. Demonstrated knowledge of local health care delivery system. Demonstrated ability to assume responsibility and to work independently and to work well on a team. Demonstrated commitment to high quality health care for low income populations. Demonstrated commitment to controlling inpatient, specialty and ancillary costs.
Expectations: Attendance and punctuality is necessary. Required to have versatility, flexibility and a willingness to work positively within constantly changing priorities. Acute attention to detail required. Expected to have strong interpersonal skills and the ability to understand and follow written/verbal instructions. Required to have the ability to deal effectively with a diversity of individuals at all organizational levels and with external customers.
Special Skills/Equipment: Bilingual English and Spanish, Russian, Southeast Asian language, or East Indian language strongly preferred. Current First Aid/CPR required. Must provide proof of current driver’s license and auto insurance. Demonstrated knowledge of clinic or medical office operations. Ability to operate clinical equipment in use at the clinic site. Effective communication skills and ability to encourage patient understanding of prevention practices and early diagnostic services. Computer skills including intermediate proficiency in Microsoft Office (Word, Excel, Power Point, and Outlook). Proven effective verbal and written communications skills.
Physical Requirements and Work Environment: *The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Ability to operate office equipment, including computer equipment. Must be able to sit or stand for long periods of time, and walk regularly. Requires a moderate level of mobility, dexterity, and flexibility in order to perform essential functions. The employee is occasionally required to bend, kneel, life, twist, reach with hands and arms, and to lift 25 lbs. Hearing and close vision abilities required. Work is performed in a typical clinic environment with moderate equipment noise. Regular travel to all agency sites required. Able to provide proof of vehicle insurance and valid CA drivers license.
Ability to see colors, ability to bend and move arms with sufficient range of motion to complete patient related requirements, hearing required for patient assessments, may need to assist patients onto exam table.
Internal Number: 0218
About CommuniCare Health Centers
CommuniCare Health Centers is a Federally Qualified Health Center providing comprehensive patient-centered primary care services including medical, dental, substance abuse treatment, behavioral health and outreach services to the low income, multi-ethnic, uninsured and underinsured in the communities we serve. Based on a recent employee engagement survey, 93% of CommuniCare employees believe they have opportunities at work to learn, to grow and to develop; and 94% of CommuniCare employees believe their skills and talents are effectively utilized.
CommuniCare offers a highly competitive compensation and benefits package including medical, dental, vision and life insurance, long-term and short-term disability, retirement with match, paid holidays, EAP, flexible spending account, critical illness and accident plans and a generous vacation and sick leave plan.