The Clinic Administrator is responsible for managing the day-to-day functioning of activities for all clinics. This includes the management of a team of Patient Services Representatives Supervisors and Managers, as well as, Patient Services Representatives, and Call Center Operators. The Clinic Administrator is responsible for overseeing employees and delegating work tasks throughout the clinic to ensure that the tasks are completed properly, in a timely manner, within budget and in compliance with quality and regulatory standards.
The Clinic Administrator will train patient services staff on functions of financial screening/eligibility for all programs in conjunction with the billing department; ensure that patients are processed in a timely and accurate manner; actively participate in patient flow committee; provide monthly work schedules to staff; conduct performance management and evaluations for staff; stay abreast and implement various program changes; compose and submit reports as needed/required; attend trainings, workshops and seminars. As needed.
Efficiently utilizes personnel resources to plan, organize, and coordinate the daily activities each of the clinics
Serves as liaisons between students, homes, schools, family services, child guidance clinics, courts, protective services, doctors, and other contacts to help children who face problems, such as disabilities, abuse, or poverty
Establishes and maintains positive, effective communication and interpersonal relationships with patients, associates, managers, and physicians
Resolves patient concerns and complaints accordingly
Maintains a safe and professional work environment at clinics of responsibility
Responsible for selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees; communicating job expectations; planning, monitoring, appraising job contributions; recommending compensation actions; adhering to policies and procedures
Monitor clinic flow and works with Clinical Director, lead MA, and providers to ensure that patient move effortlessly through the clinic
Responsible for all aspects of facility quality reviews including but not limited to audits, monthly safety reviews and chart reviews
Maintain and keeps updated on all HIPPA and patient medical record privacy practices, including preparation and implementation of all patient medical record privacy notifications.
Train employees concerning HIPPA requirements, and maintains documentation of compliance with all HIPPA regulations
Develop, standardized and revise procedures to facilitate work of the department and coordinates changes with all other departments.
Additional Salary Information: DOE
Internal Number: CA022021
About South Central Family Health Center
It is our mission to improve the quality of life for the diverse communities of South Los Angeles and Southeast Los Angeles County by providing affordable and comprehensive health care and education in a welcoming and multi-cultural environment. We aim to lead the way in health care in South Los Angeles, as the premier provider and employer of choice offering comprehensive, high quality, affordable, efficient and culturally responsive services.