Under the supervision of the SFCCC Chief Medical Officer, and through a team approach, the ideal candidate will: (1) provide leadership in, and responsibility for, all aspects of the development and execution of the SFCCC QI Program and QI Plan; and (2) work to enhance the ability of SFCCC member Community Clinics and Health Centers (CCHC) to deliver high quality health care to their patients.
Advancing Quality Improvement
Provide technical assistance, coaching and trainings to CCHCs in pursuit of the Quadruple Aim™ through the use of QI theory (e.g. IHI Model for Improvement), methods (e.g. PDSA cycle).
Responsible for the day to day operations of SFCCC QI initiatives and policies, including planning, development, implementation, data driven evaluation, reporting and recommendations to SFCCC Board of Directors (BOD), the QI Committee (QIC), SFCCC Clinicians’ Leadership Council (CLC), CCHC and other stakeholders.
Oversee SFCCC data staff to enhance systems and tools (e.g. scorecards, dashboards) to collect, validate, analyze, report on, and improve SFCCC and CCHC clinical and operational data.
Convene and manage regular meetings and activities of the SFCCC QIC under the direction of SFCCC’s Chief Medical Officer.
Strategy and Planning
In conjunction with the BOD and CLC, provide leadership in developing SFCCC’s short- and long-range QI plan, working in partnership with the SFCCC Chief Medical Officer.
Provide leadership in the design, implementation, and evaluation of SFCCC’s Strategic Plan.
Policy Advocacy & Research
Coordinate with the VP of Policy and Advocacy to inform and seek input from relevant stakeholders about policies that affect SFCCCs QI initiatives.
With the Chief Medical Officer, VP of Administration and member CCHCs, manage the development of QI and other health care policies, procedures and protocols for SFCCC programs (e.g. Heath Care for the Homeless, Ryan White CARE Act HIV/AIDS Services, Street Outreach Services) while ensuring their consistency with applicable laws, regulations, program expectations, and professional standards.
Conduct qualitative and quantitative research on emerging issues in the health care field as needed in support of SFCCC and our member CCHCs.
Representing and Promoting SFCCC’s Mission, our Member CCHCs, and their Patients
Represent member CCHCs in local and statewide QI and health policy initiatives.
Collaborate and represent SFCCC and CCHCs in partnerships to improve health care services with local hospitals, health plans, San Francisco Department of Public Health and Healthy San Francisco..
Coordinate with Director of Community Services to expand SFCCC’s consumer-engagement activities so that patients have a voice in quality improvement.
Participate in local, regional, and state level groups that oversee the alignment of performance measurement standards for CCHCs.
In collaboration with the Chief Medical Officer, SFCCC’s fundraising staff, and other senior leadership, identify new funding opportunities for SFCCC’s QI initiatives and, assist with writing proposals for new and existing SFCCC QI grants. Collaborate in grant report preparation.
Collaborate with senior level SFCCC leadership to ensure compliance with SFCCC’s grants and contracts with respect to clinical reporting requirements and standards as established by DHHS and other funders.
Develop and monitor QI department budgets, deliverables, and financial reports.
Provide leadership internally and with member CCHCs on QI-related health information technology initiatives.
Actively promote and assist with the sharing of best practices and reporting tools between member CCHCs and other statewide IT groups.
Collaborate with SFCCC and our member health center IT teams to improve quality and validity of data, the capacity and functionality of supporting IT systems, and to incorporate technology and the effective use of data into the daily operations and culture of our member CCHCs.
Recruit, hire, train, supervise, ensure professional development for, and evaluate QI staff, volunteers, and interns, working in collaboration with the Chief Medical Officer.
Education and Experience
Master’s Degree in Public Health (or equivalent experience) or related field (e.g. Public Policy, Health Education, Community Health, Healthcare or Business Administration, Health Information Systems).
At least 5 years health care experience, with at least 2 years managing or actively responsible for QI.
At least 3 years demonstrated work experience using health information technology (disease registries, electronic health records, etc.) for data collection and reporting (required), Azara DRVS preferred.
Demonstrated experience planning, designing, and evaluating public health or CCHC programs.
Clinical and/or QI Experience with CCHC operations, workflows, and redesign (preferred).
Demonstrated success managing budgets and finances from multiple funding sources.
Experience working in a multi-agency environment.
Other duties, as needed.
Excellent interpersonal skills with demonstrated ability to work in diverse environments and with diverse staff composition.
Leadership and program management skills to develop, implement, direct, and evaluate multiple complex projects from inception to completion.
Knowledge of QI principles and experience in performance improvement management.
Knowledge of public health and its functions.
Understanding of work process redesign.
Proven skills adapting and applying QI in public health and CCHC settings.
Ability to conduct training and educational seminars, and to facilitate group processes.
Knowledge of disease registries and related systems of data collection, analysis, and reporting, Azara DRVS preferred.
Additional Salary Information: Full Benefits Package
Internal Number: PO22248
About San Francisco Community Clinic Consortium
In 1982, a group of community-based, non-profit health clinics – recognizing their shared values and concerns – came together to form the San Francisco Community Clinic Consortium (SFCCC). The creation of SFCCC allowed these clinics to pool their collective resources to address their needs and interests, and those of their patients, to local, state and national policy makers.
SFCCC works to lead and support the partnership in four core areas, each with distinct programs: access to care, workforce development, maximization of valuable resources and health policy. While SFCCC partner health clinics focus on patient care and preserving the well-being of the communities they serve, SFCCC promotes the health of our clinics - keeping them poised to adapt to a changing healthcare environment - so that their long-standing tradition of community care is preserved.